Complaints Policy

The contact details of the complaints and compliance departments:

•  If you have any concerns or complaints, you can contact Discovery’s Chief Compliance Officer by sending an email to compliance@discovery.co.za
• The FAIS Ombud is an independent and impartial dispute solution tribunal that investigates, considers and disposes of complaints by consumers against financial services providers as required by the FAIS Act.

PO Box 74571 | Lynnwood Ridge | Pretoria | 0040
Telephone: 012 470 9080
Fax: 012 348 3447

Our complaints policy is available and easily accessible on our website, www.discovery.co.za or directly here Group complaints policy

You may also direct your complaints or queries to the Information Regulator as follows:

Protection of Personal Information Act: POPIAComplaints.IR@justice.gov.za

Promotion of Access to Information Act: PAIAComplaints.IR@justice.gov.za